How can we help?

I uploaded a report but got an error

Check that your file is a PDF under 20MB. Scanned reports with no readable text may not process correctly. If the problem persists, use the form below and include your file name and any error message you saw.

My credits were deducted but the analysis didn't complete

This can happen if the page is closed mid-analysis. Get in touch using the form below and we'll review and restore your credits.

I want a refund

If you have unused credits and haven't run any reports, we'll refund you. If you've used some credits, get in touch and we'll look at it case by case.

I can't sign in to my account

Use the "Forgot password" link on the sign-in page to reset your password. If you signed up with Google, use the Google sign-in button.